Privacy Policy
Effective Date: January 28, 2026
Expand AI Business Solutions ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website or engage our Services. Please read it carefully. If you disagree with its terms, please discontinue use of our Services.
Section 01
Information We Collect
We may collect the following categories of information when you interact with us:
- Contact Information — name, email address, phone number
- Business Information — industry, operational needs, goals you provide during onboarding or audits
- Website Usage Data — pages visited, time on site, referral sources, and analytics data (including cookies where enabled)
- Communication Data — call recordings, SMS metadata, and message content generated through our AI systems, where applicable
Section 02
How We Use Your Information
We use the information we collect to:
- Provide, operate, and continuously improve our Services
- Respond to your inquiries and support requests
- Configure AI receptionist systems, automations, and integrations for your business
- Send service-related communications, updates, and notifications
- Analyze usage patterns to enhance platform performance
- Comply with applicable legal obligations and enforce our agreements
Section 03
Calls, Recordings & Messaging
If call recording or SMS messaging is enabled as part of your AI system configuration, you or your customers may be recorded or receive automated messages related to your business inquiry or workflow.
Important: Consent requirements for call recording and SMS vary by jurisdiction. Clients are solely responsible for ensuring compliance with all applicable federal, state, and local laws governing call recording and electronic communications in their business operations.
Section 04
Information Sharing & Disclosure
We do not sell personal information. We may share information in the following limited circumstances:
- Service Providers — trusted third-party vendors who assist in hosting, telephony, CRM management, and analytics, bound by confidentiality obligations
- Legal Compliance — when required by law, court order, or governmental authority
- Business Transfers — in connection with a merger, acquisition, or sale of assets, where we will provide notice prior to transfer
Section 05
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, satisfy legal and contractual obligations, and resolve disputes. When information is no longer required, we will delete or anonymize it using commercially reasonable methods.
Section 06
Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Section 07
Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of inaccurate data
- Request deletion of your personal information, subject to legal requirements
- Opt out of certain communications or data uses
To exercise any of these rights, contact us at the information below. We will respond within a reasonable timeframe.
Section 08
Updates to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Effective Date" at the top of this page. Continued use of our Services after changes are posted constitutes your acceptance of the updated Policy.