Terms of Service

Scope of Services

Expand AI Business Solutions provides AI revenue growth systems, including AI receptionist configuration, workflow automation setup, CRM integrations, voice agent deployment, and related consulting and support services (collectively, "Services"). Specific deliverables and timelines will be outlined in your service agreement or proposal.

No Legal, Medical, or Financial Advice

Our Services are technical and business-operational in nature. Nothing we provide constitutes legal, medical, financial, or regulatory advice. You should consult qualified professionals for advice in those domains. Any information shared as part of our Services is for operational purposes only.

Client Responsibilities

As a Client, you are responsible for:

• Providing accurate, complete, and timely business information required for system configuration
• Complying with all applicable federal, state, and local laws in your jurisdiction
• Obtaining all required customer consents for call recording, SMS marketing, and automated communications
• Ensuring your use of our AI systems does not violate third-party rights or applicable regulations
• Maintaining access credentials and notifying us promptly of any unauthorized use

Third-Party Services & Associated Fees

Our Services may integrate with or rely upon third-party platforms including telephony providers, SMS gateways, CRM systems, hosting providers, and other software tools. Unless explicitly stated in your service agreement:

• Client is responsible for creating and maintaining accounts with third-party providers
• Client is responsible for all fees charged by third-party services
• Company is not liable for third-party service outages, changes in pricing, or policy modifications

Acceptable Use

You agree not to use our Services, systems, or AI agents for any purpose that is:

• Unlawful, fraudulent, or deceptive under applicable law
• Harmful, abusive, harassing, or threatening to any individual or group
• Spam, unsolicited commercial messaging, or any form of communication that violates the Telephone Consumer Protection Act (TCPA) or CAN-SPAM Act
• In violation of any third-party platform terms of service

Payment Terms

Setup fees and monthly retainer fees are due as outlined in your service agreement. The following applies:

• Setup fees are due upon agreement execution and are non-refundable after work has commenced
• Monthly fees are due on the billing date specified in your agreement
• Late payments may result in suspension of Services after reasonable notice
• Disputed charges must be raised in writing within 10 days of the invoice date

Performance Disclaimer

Company does not guarantee specific business outcomes, revenue increases, lead generation volume, or conversion rates. Results depend on many factors beyond our control, including market conditions, your business operations, response times, and platform performance.

Intellectual Property

Company retains ownership of all proprietary templates, workflows, system architectures, AI configurations, processes, and methodologies developed by or on behalf of Company. Client retains ownership of all business content, branding, customer data, and proprietary business information provided to us.

Deliverables are licensed to Client for use in their business operations. This license is non-exclusive and non-transferable unless otherwise agreed in writing.

Confidentiality

Both parties agree to protect confidential information shared during the engagement and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of the agreement for a period of two (2) years.

Termination

Either party may terminate the agreement by providing written notice in accordance with the billing cycle terms in your service agreement. Upon termination:

• Access to Company-managed systems and automations may be removed
• Client data will be made available for export for 30 days post-termination, after which it may be deleted
• Outstanding balances remain due and payable
• Provisions relating to IP, confidentiality, and liability survive termination

Limitation of Liability

To the maximum extent permitted by applicable law, Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising from use of or inability to use our Services.

Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Arizona, without regard to conflict of law principles. Any disputes arising under these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes may be submitted to binding arbitration or litigation in Maricopa County, Arizona, unless otherwise required by law.

Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or through our platform with at least 14 days' notice. Continued use of our Services after the effective date of changes constitutes acceptance.